A digital retailing platform provides a seamless living room to showroom experience for your customers. Tagrail provides the dealerships with right tools for supercharging every stage of the inbound sales process, reducing the customer friction and speeding up the sales transaction. There is no need to change the existing sales process when you use Tagrail platform. Our solution helps the dealerships in providing a transparent customer experience resulting in better trust and increased conversion rates. We stand by our commitment to excellence and you will get a personalized attention every time you reach out to us.
WINNING THE DIGITAL CUSTOMER JOURNEY
Tagrail Digital Retailing Platform converts your dealership website into a transactional ecommerce platform for your customers. It will help the dealership to get higher-quality leads, gain insights into customer needs and preferences, coordinate internet sales with your team, and provide opportunities for cross-selling and upselling F&I products and accessories. Our instore solution helps the dealerships in providing a transparent and shoulder-to-shoulder experience between sales consultants and the customers resulting in better trust and increased the conversion rates. We provide you the right tools to supercharge every stage of the inbound sales process to reduce the customer friction and speeding up the sales process.
Online Digital Retailing
Dealers easily customize the tool’s sequence of activities in which customers will engage its dynamic interface, based on user data analysis or dealer preference:
- PII information, is collected from the customer to unlock the price.
- Trade-in appraisal, using guides from different vendors based on dealer preference.
- Accessories, offering dynamic and color product options and descriptions for the dealer’s choice providers to help shoppers view and choose customization products.
- Rebates, to help shoppers apply incentives to their vehicle choice.
- Protection, a menu of dealer-selected, VIN-specific vehicle protection products, including service contracts, GAP, and other investment-protection products.
- Payment, empowering shoppers to compare scenarios — cash/loan purchase, or lease based on dealer configurable payment parameters.
- Credit application, enabling users to submit their details, get pre-approved before visiting the showroom, and schedule appointments.
- Dealership CSI increases where consumers enjoy this type of near-total living room shopping and buying experience.
In Dealership Portal
Time-Saving Sales Tools for Customer Engagement
Get notified the moment a lead is on your website, track every interaction automatically, and organize all the elements of the deal jacket in one place with our dealership portal.
The digital shopping solution captures user activity, providing the dealer with accurate shopping behavior and steps through the sales funnel. This data points to opportunities for continuous improvement and analysis while it pushes hot leads and order-pending opportunities to the dealership CRM.
In Store Tablet App
A showroom visit may be necessary to finalize the trade appraisal, complete credit application and credit check, and for vehicle delivery, though the dealer may choose delivery options. The Online component can be combined with the in-store app to provide an exceptional customer experience. A transaction that is worked by the customer at home will be penny perfect and the deal can be pulled up by the sales consultant in the In-Store App. The Sales consultant can verify the details with the customers and run a credit check and then push the deal for approval from the financing agencies. The use of app makes it “Apple easy” for customers and sales consultants to go over the details, finalize the deal and E-Sign it. The whole process can be cut down to less than an hour and some of the customer frustration with wait time can be eliminated.
Analytics
Uncover hidden insights on your customers.
With Tagrail digital retailing platform, you’ll know who’s interested in your vehicles without even asking. You can see who visits your website in real time, how often they visit, and the conversion funnel. The platform pulls its shoppers forward through the sales funnel so that 70% of them will complete their transaction compared to 30% on other types of online digital platforms, and online purchases average $700 higher in gross than do walk-in transactions. We measure the conversions at each step of them and provide dealerships with different data points.
We are integrated with Google tag manager to provide you the details on the pages visited, drop off sequences, device distribution and lot more. If the customer abandons the journey an automated email is send with the details of the vehicle they are interested, potential payment options for them and a click to action link for re-engagement.
Last but not the least, we are also integrated with e-contracting platforms and have the full deal structure ready to be signed when the customer arrives at the dealership.